General
Deals, Offers and Promotions may be changed without notice due to a number of circumstances. Mullaloo Beach Hotel holds this right. Most deals, offers and promotions are excluded during public holidays, extremely busy periods or key calendar events.
Gift Vouchers
No monetary refunds available for gift vouchers redeemed or unredeemed.
Happy Hour
18 years and over promotion only! HAPPY HOUR defines half-price drinks from 5 pm to 6 pm, 7 days a week. Persons can only purchase their next drink when their current drink has been adequately consumed and will not be allowed to stockpile. Definition of adequate: 50% or more of their beverage must be consumed before being served another beverage. You will not be allowed to purchase beers in advance to collect at the bar past 6 pm. Happy hour drinks must be consumed in the bar and bar balcony only and are not permitted in a restaurant or other areas. Please ask bar management staff for clarity on approved locations that happy hour drinks can be consumed. Doubles shot are not permitted. Normal RSA rules apply. Happy hour is designed to afford the community the opportunity to consume a drink or two at sunset at an affordable price. Always drink responsibly, never ever drink and drive.
Hotel Promotion - Stay 3 Pay 2
- Clean's available upon request at an additional fee (enquire at reception).
- Discount is only valid for stay's up to 3 days or more.
- Discount is only applied once per stay period.
- Management reserves the right to discontinue the promotion at any time.
- Not valid with any other promotion
Management reserves the right to make this promotion unavailable on specific blackout dates.
Hotel Reservations
A Credit Card number & expiry date is required to guarantee room reservations. The full accommodation charge is taken to confirm the booking. Please note a 3.5% non-refundable surcharge applies for those guests who wish to pay via American Express. **NOTE Guest must be 21 years or over to complete a reservation and check in at Mullaloo Beach Hotel.
A valid form of photographic identification will be requested upon check-in. A pre-authorisation for incidentals will also be taken at check-in.
In the event that the guest is unable to provide one or both adequate ID and pre-authorisation amount at check-in, the reservation will be cancelled.
Guests are not permitted to have more guests present in an apartment during their stay than the maximum number of beds allocated for that room type allows i.e. six guests in a 3 bedroom apartment.
For clarification on this please enquire with our reservations team.
Further behavioural terms & conditions to adhere to during your stay at Mullaloo Beach Hotel are within the pre-authorisation document signed at the time of check-in.
Dress Code
Dress code comes into effect at 7:30 pm. After this time patrons are not permitted to wear caps and tracksuit pants. No workwear (high visibility clothing).
Competitions
To enter, the user must like Mullaloo Beach Hotel's Facebook page and share the relevant post. The winner will be announced on Facebook approximately a month after the competition announcement date unless they wish to remain anonymous. Management reserves the right to announce competition winners earlier or later than 30 days from competition commencement. The winner must claim their prize within one month of the winner being announced. Competition participants must be +18 (21+ for hotel competitions) and be available to come to pick up their prize in person. The prize is not available for refund, exchange or credit. Valid photo ID is required on arrival. Not to be used in conjunction with any other offer.
Set Menus
All set menus are required to provide final seating numbers and full outstanding payment a week prior to the event. In the event of cancellation, refunds are only available if the venue is contacted with changes to seating numbers 7 days prior to the event in peak season (October - March) or 48 hours prior to the event in low season (April - September).
Functions
Reserved tables or sections will only be held for 20 minutes after booking time.
By purchasing items via this form, unfortunately, we cannot offer refunds. Our business has held a section for your event and most likely refused other guests in this space and may have ordered or prepared food for your booking. However, should you wish to postpone your booking or request a change of date, we would be happy to accommodate or even issue you a voucher to the value of your booking for you to utilise at a later date.
Bar and café bar function bookings are sections or tables reserved for your event in our bar or café bar with other guests in the same room.
Below are the minimum prepaid amounts required for booking a function - anything below this threshold does not constitute a valid booking.
- Spend $150 or more on this pre-paid form to reserve a wine barrel table, suitable for 10 to 15 people to gather around. (Venue Bar Only)
- Spend $500 or more on this pre-paid form to reserve our private ocean-view sunset lounge, suitable for up to 80 people standing & up to 50 people seated.
- Spend $500 or more on this pre-paid form to reserve a sizeable open section in our bar, suitable for up to 250 people standing.
Birthday Bubbles
A free bottle of bubbles on your birthday. You must provide a valid drivers licence or passport proving your birthday, and arrive with 3 guests to avail of the offer. Valid in the bar & on the day of your birthday only. Not valid after 4 pm on Sundays. There must be 4 people in your group to avail of the offer. You and your party must be 18 years or older. Subject to availability.
Food & Allergies
We do our best to accommodate allergy sufferers and allergy information can be found on the menu. please be aware that we use a range of fresh ingredients in our kitchen and we cannot guarantee that dishes will be entirely free from any ingredient. not all ingredients are listed with every dish so please ensure you inform the wait staff you have any intolerances. in peak periods we may not be able to change dishes or substitute items to ensure wait times are kept to a minimum and enhance the dining experience for all our guests. we thought you might like to know that the food you are about to eat is made fresh here at mbh without the use of additives, chemicals, preservatives or flavour enhancers | we combine beef mince with herbs and spices to make our burgers | we make all of our sauces, drizzles, dressings and marinades from fresh herbs and spices | all of our cakes and desserts are baked here daily | the crab, mussels, barramundi & salmon are portioned from real fresh fish here daily and never frozen or imported from cheap foreign farms | we use black angus beef fillet in our steak sandwiches | our prosciutto, salami, ham and cheese is sliced here daily from quality produce | our smoothies are made from real fruit and grains | our milkshakes are made with jams, coulis and sauces that we make here, chemical-free | your children will eat real chicken, homemade nap sauce, fresh fruit, real fish, homemade chips, homemade tomato sauce, homemade burgers and chemical free smoothies and milkshakes. Mullaloo beach hotel is a local private company employing up to 100 people. We always endeavour to hire employees and contractors that live within the immediate community.