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Rennet Pty Ltd trading as the Mullaloo Beach Hotel ("MBH") |
1. General
Mullaloo Beach Hotel provides its services to you at its website at www.mullaloobeachhotel.com.au ("Website") subject to the terms set out in these Terms and Conditions ("this Agreement"). This Agreement forms part of and should be read in conjunction with the Mullaloo Beach Hotel's "Privacy Policy" and Reservation Form found on this Website.
By using the Website you agree, without limitation or qualification to all of the terms set out in this Agreement, the Reservation Form and the Privacy Policy.
The Mullaloo Beach Hotel reserves the right to change from time to time any of the terms in this Agreement by general notice on the Website, and by using the Website you agree in advance to accept such changes. This Agreement may not be otherwise amended.
1a. Dress Code
The Mullsloo Beach Hotel Dress code comes into effect at 7:30 pm every day, including public holidays. After this time patrons are not permitted to wear caps and tracksuit pants and no workwear will be permitted (specifically this includes high visibility clothing).
1b. Service
All persons attending the venue must be able to provide adequate identification or proof of age on request at any time. A current passport, Western Australian proof of age card or Australian drivers licence is the only acceptable form of identification in Western Australia.
All minor must arrive with and remain in the company of their own parents or legal guardians at all times. Any breach of this will result in the conclusion of the function.
1c. Events Beyond Control
Mullaloo Beach Hotel is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
All travel documents, observance of laws and government regulations are your responsibility.
2. Deals & Promotions
Mullaloo Beach Hotel may make information regarding Promotions available on this Website. The Promotions are subject to any specific terms and conditions set out in each Promotion in addition to the terms and conditions set out in this Agreement. The Mullaloo Beach Hotel reserves the right to change, modify or withdraw any Promotion at any time.
All deals, offers and promotions are subject to change without notice and are applicable during regular hours only and are excluded during public holidays, extremely busy periods or key calendar events.
2a. Birthday Bubbles
As part of this promotion, you are able to receive a free bottle of bubbles on your birthday if you meet the terms and conditions of the promotion. To meet these requirements you must be able to provide a valid drivers licence or passport proving your birthday and arrive with 3 guests to avail of the offer.
This offer is valid in the bar & on the day of your birthday only. It is not valid after 4PM on Sundays. There must be 4 people in your group to avail of the offer. You and your party must be 18 years or older. This offer is subject to availability.
2b. Gift Vouchers
Gift Vouchers are not refundable or redeemable for cash, these Gift Vouchers are valid for 6 months from the date of issue. Additional values cannot be added to an existing Gift Voucher; however, additional Gift Cards can be purchased. Gift Vouchers are to be treated like cash and if they are defaced, mutilated, altered, lost or stolen they will not be replaced, refunded or redeemed.
Mullaloo Beach Hotel does not accept any responsibility for lost or stolen Gift Vouchers. No monetary refunds available for gift vouchers redeemed or unredeemed.
2c. Happy Hour ("1/2 Price Drinks")
The 1/2 Price Drinks promotion is for people 18 years and over only! Happy Hour defines half-price drinks from 5 pm to 6 pm, 7 days a week.
Persons can only purchase their next drink when their current drink has been adequately consumed and will not be allowed to stockpile.
Definition of adequate: 50% or more of their beverage must be consumed before being served another beverage. You will not be allowed to purchase beers in advance to collect at the bar past 6 pm. Happy hour drinks must be consumed in the bar and bar balcony only and are not permitted in a restaurant or other areas.
Please ask bar management staff for clarity on approved locations that happy hour drinks can be consumed. Doubles shot are not permitted. Normal RSA rules apply. Happy hour is designed to afford the community the opportunity to consume a drink or two at sunset at an affordable price. Always drink responsibly, never ever drink and drive.
3. Hotel
All bookings made via Participating Websites or with Mullaloo Beach Hotel directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking.
3a. Hotel Reservations
- A Credit Card number & expiry date is required to guarantee room reservations. The full accommodation charge is taken to confirm the booking. Please note a 3.5% non-refundable surcharge applies for those guests who wish to pay via American Express.
- Guests must be 25 years or over to complete a reservation and check-in at Mullaloo Beach Hotel.
- A valid form of photographic identification will be requested upon check-in. A pre-authorisation for incidentals will also be taken at check-in.
- In the event that the guest is unable to provide one or both adequate ID and pre-authorisation amount at check-in, the reservation will be cancelled.
- Parties and large gatherings are not permitted in our suites; if management discovers any such occurrence we reserve the right to evict all guests and retain the total amount paid.
- Reports of excessive noise after 9pm or any behaviour deemed antisocial by management will not be tolerated and can result in immediate eviction from the venue.
- Guests are not permitted to have more guests present in an apartment during their stay than the maximum number of beds allocated for that room type allows.
- Pre-Authorisation payments are required on arrival:
2/3 bedroom apartments $300 or Penthouse $500
For clarification on this please inquire with our reservations team.
Further behavioural terms & conditions to adhere to during your stay at Mullaloo Beach Hotel are within the pre-authorisation document signed at the time of check-in.
3b. Hotel Promotion - Stay 3 Pay 2
- A Full-Service clean are available upon request at an additional fee (enquire at reception).
- Discount is only valid for stay's up to 3 days or more.
- Discount is only applied once per stay period.
- Management reserves the right to discontinue the promotion at any time.
- Not valid with any other promotion
Management reserves the right to make this promotion unavailable on specific blackout dates.
4. Social Media
When you post and/or tag any social media content (including, without limitation, photos, text, graphics, audio, video, location information, comments or any other materials) in relation to Mullaloo Beach Hotel on any social media sites (such as Instagram or Facebook), we may request your permission to use this content in connection with our business. Such use may be in conjunction with our website, electronic media and/or print material.
By accepting our request, you give us and our affiliated companies a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sub-licensable right to use the Social Content in any form and lawful manner for any commercial purposes including (without limitation) online and offline marketing activities.
4a. Competitions
To enter, the user must like Mullaloo Beach Hotel's Facebook page and share the relevant post.
The winner will be announced on Facebook approximately a month after the competition announcement date unless they wish to remain anonymous.
Management reserves the right to announce competition winners earlier or later than 30 days from competition commencement.
The winner must claim their prize within one month of the winner being announced. Competition participants must be +18 (21+ for hotel competitions) and be available to come to pick up their prize in person.
No prize is available for refund, exchange or credit. Valid photo ID is required on arrival. Not to be used in conjunction with any other offer.
If a prize includes hotel stay the guest must follow all hotel terms and conditions. The hotel stay may not be on the same date as another part of the prize due to availability.
5. Food & Dining
5a. Set Menus
All set menus are required to provide final seating numbers and full outstanding payment a week prior to the event.
In the event of cancellation, refunds are only available if the venue is contacted with changes to seating numbers 7 days prior to the event in the peak season (October - March) or 48 hours prior to the event in low season (April - September).
5b. Reservations & Functions
Reserved tables or sections will only be held for 20 minutes after the booking time has elapsed. By purchasing items via this (or associate) forms we are unfortunately cannot offer refunds.
— Our business has held a section for your event and most likely refused other guests in this space and may have ordered or prepared food for your booking. However, should you wish to postpone your booking or request a change of date, we would be happy to accommodate or even issue you a voucher to the value of your booking for you to utilise at a later date.
The Venue bar and Café bar function bookings are sections or tables reserved for your event in our bar or café bar with other guests in the same room.
Below are the minimum prepaid amounts required for booking a function - anything below this threshold does not constitute a valid booking.
- Spend $150 or more on this pre-paid form to reserve a wine barrel table, suitable for 10 to 15 people to gather around. (Venue Bar Only)
- Spend $500 or more on this pre-paid form to reserve our private ocean-view sunset lounge, suitable for up to 80 people standing & up to 50 people seated.
- Spend $500 or more on this pre-paid form to reserve a sizeable open section in our bar, suitable for up to 250 people standing.
When making any function booking via this website your booking is not confirmed until management has approved the booking.
5c. Food & Allergies
We do our best to accommodate allergy sufferers and nutritional information can be found on the menu. Please be aware that we use a range of fresh ingredients in our kitchen and we cannot guarantee that dishes will be entirely free from any ingredient.
Not all ingredients are listed with every dish so please ensure you inform the wait staff you have any intolerances. In peak periods we may not be able to change dishes or substitute items to ensure wait times are kept to a minimum and to enhance the dining experience for our guests.
— We thought you might like to know that the food available at MBH is made fresh without the use of additives, chemicals, preservatives or flavour enhancers. We combine beef mince with herbs and spices to make our burgers, we make all of our sauces, drizzles, dressings and marinades from fresh herbs and spices. All of our cakes and desserts are baked here daily. The crab, mussels, barramundi & salmon are portioned from real fresh fish here daily and never frozen or imported from cheap foreign farms. We use Black Angus beef fillet in our steak sandwiches, our prosciutto, salami, ham and cheese is sliced here daily from quality produce.
Our smoothies are made from real fruit and grains, our milkshakes are made with jams, coulis and sauces that we make here, chemical-free. Your children will eat real chicken, homemade nap sauce, fresh fruit, real fish, homemade chips, homemade tomato sauce, homemade burgers and chemical free smoothies and milkshakes. Mullaloo Beach Hotel is a local private company employing over a hundred people. We always endeavour to hire employees and contractors that live within the immediate community.
6. Website
6a. Website Links
The Service may provide links to other websites. As the Mullaloo Beach Hotel Hotel has no control over the linked website, you acknowledge that the Mullaloo Beach Hotel is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with reliance on such information or material contained on the linked website.
6b. Copyright
The material used and displayed on the Website for the provision of the Service including but not limited to text, software, photographs, graphics, illustrations and artwork of video, music, sound and names, logos/trademarks are the property of the Mullaloo Beach Hotel or its licensors and are protected under copyright and other laws and you agree not to use such materials without the Miullaloo Beach Hotel's prior written consent.